> ## Content Index
> Fetch the complete content index at: https://getsalida.com/llms.txt
> Use this file to discover other available public pages before exploring further.

# Not just the basics ✨
- URL: https://getsalida.com/blog/not-just-the-basics/
- Published: 2026-10-06T13:00:21.000Z
- Updated: 2026-10-06T13:00:21.000Z
- Author: Lucas Acosta

Hello again friends!

Did you know we’re not just building a simple PSA? We’re building a better PSA. In fact, we already have some pretty slick features live right now. I can spin up a tenant for you if you want to try it out. [Just fill out this form](https://form.typeform.com/to/UNni3ID7?ref=getsalida.com) so we can understand other parts of your environment.

Since Salida started with a blank sheet of paper, we were able to build the features we know MSPs need. We didn't just build Salida to compete. We built Salida to make our PSA dreams come true.

### You’re going to love these modern, thoughtful parts of your day when you use Salida

**🔑 Passkeys**

![](https://storage.ghost.io/c/f1/98/f198b029-d6c0-4c1c-8bb4-350d60fefb3e/content/images/2026/10/Screenshot-2026-10-05-at-10.49.19---AM.png)

Salida is Passwordless

Salida is passwordless! Your first login is with a magic email link. And you’re immediately taken to your Settings page where you can create a Passkey.

**👤 End-User Verification**

![](https://storage.ghost.io/c/f1/98/f198b029-d6c0-4c1c-8bb4-350d60fefb3e/content/images/2026/10/Screenshot-2026-10-05-at-10.53.12---AM.png)

End-user verification

This is huge. Built-in contact verification so as the IT provider, you can ensure the ticket requester is who they say they are.

**⏱️ Insanely intuitive timers**

![](https://storage.ghost.io/c/f1/98/f198b029-d6c0-4c1c-8bb4-350d60fefb3e/content/images/2026/10/Screenshot-2026-10-05-at-11.10.49---AM.png)

Effortless cloud-based timers

Run multiple timers, and track multiple timers across browsers and devices. Timers are cloud-based so they follow you from Mac to iPad to iPhone all day.

**💅 Beautiful client emails**

![](https://storage.ghost.io/c/f1/98/f198b029-d6c0-4c1c-8bb4-350d60fefb3e/content/images/2026/10/Screenshot-2026-10-05-at-11.33.21---AM.png)

Beautiful emails customized in your brand

Your logo, your brand colors, your avatar, and even your @mentions show your teammate’s avatar. Your tickets have never looked better.

**💨 Gmail-inspired keyboard shortcuts**

![](https://storage.ghost.io/c/f1/98/f198b029-d6c0-4c1c-8bb4-350d60fefb3e/content/images/2026/10/Screenshot-2026-10-05-at-11.10.18---AM.png)

Gmail-style keyboard shortcuts

Items on the page are just one keystroke away. To move to another page, preface your command with the letter “g” as in GO!

Let me know what you think!

\-Lucas

P.S. You can reply to these anytime to hit my inbox.